FAQ

Who are your products for?

Our products are intended for individuals 21 years of age or older. Please review our full Terms of Service before purchasing, as certain products have specific use cases. Improper use may result in bodily harm.

Do your products expire?

While our products do not have a strict expiration date, we recommend using them within one year of purchase for optimal potency and effectiveness.

How should I store my products?

Store all products in a cool, dark, and dry place to maintain quality and potency.

My inhalable delivery device is not working. What should I do?

Tap the pod against the device three times to activate it. If the issue persists, please contact our customer support team.

My product arrived damaged. What should I do?

Please contact our customer service team at help@aderastate.com, and we will be happy to assist you.

I received the wrong product in my order. What should I do?

Please reach out to help@aderastate.com, and our team will promptly resolve the issue.

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What shipping provider do you use?

We currently ship via USPS.

Do you ship internationally?

At this time, we only ship within the United States.

How long does shipping take?

Most orders are processed and shipped the same day. Once the package leaves our warehouse, delivery timelines depend on the carrier. On average, shipping takes 3–5 business days.

My package appears to be stuck in transit. What should I do?

Please contact our customer support team at help@aderastate.com, and we will help determine the next steps.

My package shows as delivered, but I cannot find it. What should I do?

This can occasionally happen. We recommend waiting up to 48 hours, as carriers sometimes mark packages delivered before final drop-off. If it still cannot be located, please contact our support team.

Do you work with shipping forwarders?

If you choose to use a shipping forwarder, you assume all associated risks. If a package is lost or seized while using a forwarding service, we are unable to provide refunds or replacements. We do not recommend using shipping forwarders.

Do you offer expedited shipping options?

Not at this time, but we are working toward offering faster shipping options in the future.

I entered the wrong shipping address. What should I do?

Please contact our customer service team at help@aderastate.com as soon as possible. If the package has already shipped, it may be returned to sender.

Where can I find my tracking information?

Tracking details are sent to your email once your order ships. Please check your inbox, spam, and promotions folders. If you cannot locate it, contact help@aderastate.com for assistance.

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Why do your payment options change?

Due to the nature of our industry, we may rotate payment providers from time to time. We maintain full compliance in our claims and operations.

I paid for my order but did not receive confirmation. What should I do?

Please contact help@aderastate.com, and our team will verify and confirm your order.

Are your payment options secure?

Yes. All of our payment methods are safe and secure.

Do you offer refunds?

Refunds are evaluated on a case-by-case basis. Please contact help@aderastate.com for assistance.

I am unhappy with my product. Can it be replaced?

If you are experiencing an issue, please contact our support team at help@aderastate.com, and we will review your case.

Can I exchange my product?

Yes. Unopened products may be exchanged for store credit or another product of equal value

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